TERMS & CONDITIONS

Business Details
Business Name: The Growth Coach (sole trader)
ABN: 12 925 098 190
Email: thegrowthcoach@gmail.com.au
Location: New South Wales, Australia

1. Use of Website

The information on this website is provided for general purposes only and is not professional advice. By using this site, you agree not to reproduce, distribute, or exploit any content without written permission.

2. Coaching Services

  • Coaching is a forward-looking, goal-focused process and is not counselling, therapy, financial, or legal advice.

  • Sessions are conducted virtually unless otherwise agreed.

  • Confidentiality is upheld in line with the International Coaching Federation (ICF) Code of Ethics, except where disclosure is required by law (e.g. risk of harm to self or others).

  • Session Duration: Fit Check sessions are 25 minutes. Standard sessions are 50 minutes.

  • Cancellations: Sessions cancelled or rescheduled with less than 24 hours’ notice will be charged in full.

  • Packages: Session packages must be used within the agreed timeframe (e.g., 3 sessions within 3 months, 10 sessions within 6 months).

3. Digital Products (Growth Toolkit)

  • All digital resources are for personal use only and must not be copied, shared, or resold.

  • Downloads are delivered electronically via email.

  • No refunds are provided for digital products. If a file is faulty or fails to download, please contact us and we will provide a working copy directly.

  • Use of these resources does not guarantee specific outcomes.

4. Payments

  • Payment is due at the time of booking or purchase.

  • Accepted payment methods include credit card, debit card, and Apple Pay via the booking system.

5. Limitation of Liability

To the fullest extent permitted by law, The Growth Coach excludes all liability for any loss, damage, or outcomes arising from coaching sessions, use of resources, or reliance on website content. Nothing in these terms excludes any guarantees, rights, or remedies provided under the Australian Consumer Law.

6. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Privacy Policy

The Growth Coach respects your privacy and is committed to protecting your personal information.

1. What We Collect

  • Information you provide when booking sessions, purchasing resources, or joining our mailing list (e.g., name, email, phone number).

  • Optional intake form responses used to support your coaching journey.

2. How We Use Your Information

  • To deliver coaching services and digital products.

  • To communicate about bookings, resources, and coaching-related updates.

  • With your consent, to send marketing emails (which you may unsubscribe from at any time).

3. Confidentiality
All coaching conversations are confidential, except where disclosure is required by law (e.g., risk of harm to self or others).

4. Data Security
We take reasonable steps to protect your information from misuse or unauthorised access. However, we cannot guarantee security of information transmitted online.

5. Access & Contact
You may request access to the personal information we hold about you or request corrections by contacting us.